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ITIL V4 Foundation

ITIL 4 Foundation is one of the widely-recognized entry-level certification courses provided by AXELOS in the IT Service Management category. With widespread digital transformation, enterprises needed an ITSM framework that took into account the evolving trends in the market.


Curriculum:

Module 1: Course Introduction.

  • Course Overview
  • Course Learning Objectives
  • Course Structure
  • Introduction to IT Service Management in the Modern World
  • Structure and Benefits of ITIL® 4
  • Case Study: Axle Car Hire
  • Exam Details
Free Demo

Module 2:Service Management: Key Concept

  • Intent and Context
  • Value and Value Co-Creation
  • Value: Services, Products, and Resources
  • Service Relationships
  • Value: Outcomes, Costs and Risks
Free Demo

Module 3: The Guiding Priciples.

  • Identifying Guiding Principles
  • Topics Covered
  • The Seven Guiding Principles
  • Applying the Guiding Principles

Module 4: The Four Dimensions of Service Management.

  • The Four Dimensions
  • Organizations and People
  • Information and Technology
  • Partners and Suppliers
  • Value Streams and Processes
  • External Factors and the Pestle Mode

Module 5: Service Value System.

  • Overview of Service Value System
  • Overview of the Service Value Chain

Module 6:Continual Improvement

  • Introduction to Continual Improvement
  • The Continual Improvement Model
  • Relationship between Continual Improvement and Guiding Principles

Module 7: Overview of ITIL Practices

  • Purpose of ITIL® Practices
  • The Continual Improvement Practice
  • The Change Control Practice
  • The Incident Management Practice
  • The Problem Management Practice
  • The Service Request Management Practice
  • The Service Desk Practice
  • The Service Level Management Practice

Module1: How Cloud Platforms Enhance AI Capabilities?

Module 2: Step-by-Step guidance using Python

Course Highlights


        No. of hours: 20 Hours

        Star Rating: (0)

       Trainer:




Fee:

Self Paced Learning

Get the recorded session and study Material. Learn in your speed

30000      


Online Virtual Class Room

Enroll in any above batch and attend live class at scheduled time

30000      




Upcoming Batches:



FAQ:

What is ITIL?
ITIL is an acronym for Information Technology Infrastructure Library. It is a set of best practices responsible for successful IT Service Management. With businesses utilizing the power of IT extensively, the role of ITIL started gaining more weightage and the technology looked forward to a universal set of practices and framework that laid the foundation of secure, reliable, flexible and scalable IT environment
What are the prerequisites for this course?
There is no formal prerequisite for applying to the ITIL 4 Foundation Certification. However, if candidates have some experience or exposure to IT environments, it will help them relate to and learn the concepts quicker.
How long this course will take?
It will not take long time . it will take only 20 hours.
Will you provide soft copy material?
Yes, we will share the Power Point soft copy material and we will provide recording of our live classes.
Will you start this course from scratch?
Yes. We will start this course from scratch.
Do you provide a Certificate for ITIL V4 Foundation?
Yes you will get certification for the same.
Do you provide projects to work on?
Yes, after completion of course you will to work on projects to work. It will hand on experience to clear the interviews confidently.


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